Frequently Asked Questions
Your guide to premium hardware and enterprise-level support.
What kind of testing do your refurbished servers undergo?
Every server and component undergoes a rigorous 25-point inspection and diagnostic process by our certified technicians to ensure they meet original manufacturer specifications.
Do you offer a warranty on your enterprise hardware?
Yes, we provide a standard 1-year warranty on most hardware. Extended warranty options and advanced replacement plans are also available for mission-critical environments.
What is your standard shipping lead time?
Orders for in-stock items placed before 2:00 PM CST typically ship the same business day. Custom configurations usually ship within 24-48 hours via FedEx or UPS.
Can I request a custom hardware configuration?
Absolutely. Our team specializes in custom-built solutions. You can use our online configurator or contact a sales representative to build a system tailored to your specific workload.
What is your return policy for electronics?
We offer a 30-day return policy for most hardware. Items must be returned in their original condition. Please note that certain software and special-order items may be subject to a restocking fee.
Do you provide technical support after the sale?
Yes, we provide complimentary phone and email technical support for the life of your warranty to help with hardware installation and basic troubleshooting.